Projects
Customer co-creation : the nature and its impact during the innovation process of high tech services University of Antwerp
Customer co-creation : the nature and its impact during the innovation process of high tech services. University of Antwerp
Essays on the competitive effects of bundling audit and non-audit services. KU Leuven
After the financial crisis, regulators worldwide questioned the structure of the audit market and the provision of non-audit services by audit firms. Audit firms have been blamed for their contribution to the financial crisis and regulators increased auditor regulation to enhance audit market competition as well as improve audit quality. In this project, we investigate the effect of bundling on entry in the audit market and competition within ...
ATMP Center: custom quality control & GMP services for clinical ATMP development Hasselt University
New integrated transport services to fuel sustainable neighborhoods of the future. University of Antwerp
Sabbatical Yves Van Vaerenbergh: Customer Experience Management: Extension from a customer perspective toward candidate, employee, and organizational perspectives KU Leuven
The first objective of the sabbatical is to complete a number of ongoing research projects and turn them into publications, including: - The impact of the customer experience on employer attractiveness (target: Academy of Management Journal, ABS 4*) - A meta-analysis of employee customer service performance (target: Journal of Marketing, ABS 4*) - Impact of customer misconduct on frontline employees: A meta-analysis (target: Journal of the ...