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Publication

Moving forward : the effectiveness of online apologies framed with hope on negative behavioural intentions in crises

Journal Contribution - Journal Article

Journal: JOURNAL OF BUSINESS RESEARCH

ISSN: 1873-7978

Volume: 109

Pages: 621 - 636

Publication year:2020

WoS Id: 000527379800051
Handle: http://hdl.handle.net/1854/LU-8622800
DOI: https://doi.org/10.1016/j.jbusres.2019.06.034
VABB Id: c:vabb:494584

Accessibility:Closed