A real-time service system in the cloud

Recently, we have witnessed unprecedented use of cloud computing and its services. It is influencing the way software is built, as well as company' resources such as servers, workstations or generally hardware are used. This paper aims to examine the benefits of cloud usage to support real-time service systems, using the Salesforce platform. First, we explore the meaning and the role of cloud computing for the real-time service systems efficient functioning. Then, we build a service management platform for the Polish Billiards and Snooker Association (PBSA), based on a real-time system located in the cloud. This way, PBSA managers are able to complete their tasks in this system on-demand. Moreover, it is set up as a private cloud to grant access only to the snooker organization employees.

Publication year:2020

Keywords:Cloud computing, Real-time service system, Salesforce platform, SaaS cloud

BOF-keylabel:yes

IOF-keylabel:yes

BOF-publication weight:2

CSS-citation score:3

Authors:International

Authors from:Higher Education

Accessibility:Open