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Publication
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Journal Contribution - Journal Article
Journal: JOURNAL OF BUSINESS RESEARCH
ISSN: 1873-7978
Volume: 79
Pages: 238 - 246
BOF-keylabel:yes
IOF-keylabel:yes
BOF-publication weight:2
CSS-citation score:4
Authors:International
Authors from:Higher Education
Accessibility:Closed