SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives Universiteit Hasselt KU Leuven
Encouraging public transport use implies the need to make it attractive to commuters through regular service quality evaluation and modification. Understanding user expectations of public transport are thus valuable, and the evaluations/perceptions are a useful way to gauge the performance of the public transport for core users. Using the SERVQUAL methodology, this study sought to analyse the core public bus transport users’ service quality ...