Simulation of emergency department operations: a comprehensive review of KPIs and operational improvements Universiteit Hasselt KU Leuven
Emergency departments (EDs) are one of the main entry points of a hospital, offering non-stop healthcare services to patients with various needs. ED crowding is considered a major international problem. To cope with this problem, operations research techniques have been widely applied to analyse and optimise ED operations. In this regard, two essential aspects are the key performance indicators (KPIs) and improvement options under investigation. ...