the gateway to student life experience a product-service design approach

When thinking of attending a Higher Education Institution (HEI), a whole new experience comes to mind. Finding lodging, eating at the student restaurant, getting support during times where things get difficult, participating in fraternity life, and so much more, are all comprised in a term that we coin 'the student life experience' (SLX). This experience starts the moment you apply for an HEI and holds just as much value for your studies, as the actual studies themselves. At the University of Antwerp, auxiliary services provide necessary means for students and their experience in-and outside of the lecture hall. This wide range of services is essential to the quality of the university. Optimizing these services, makes a university stand out amongst others. Not only is it important to understand that balance and in particular to optimize the perception and interaction regarding the Student Information Point (STIP) that acts as a gateway to these services. The paper proposes a product-service design approach rooted in broad student involvement and open communication.

ISBN:978-1-912254-14-9

Jaar van publicatie:2021

Trefwoorden:P1 Proceeding

Toegankelijkheid:Open