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Key Performance Indicators: linking with ISA-95 and moving toward KPI-driven factory

Boekbijdrage - Boekhoofdstuk Conferentiebijdrage

According to [4], term KPI is defined as follows:
"Key Performance Indicators, also known as KPIs or Key Success Indicators
(KSI), help an organization define and measure progress toward organizational
goals."
In other words, KPIs are quantifiable measurements reflecting the critical
success factors (CSF) of an organization. Different types of organizations have
different success factors, that is why every organization may define their own KPIs.
Here are some examples: one of the main KPIs for a business may be the
percentage of the income that comes from the customers. A school may focus its
KPIs on the ratio of entered/graduated students and students' graduation rates. An
oil refinery may consider the amount of crude oil losses during its production.
The main points of KPIs, according to [2, 4], is that KPIs must reflect the
organization's goals, they must be key to its success, and they must be measurable.
The examples of possible KPIs are shown on Figure 1.
A range of techniques has been developed for defining KPIs, for more details
see [2]. Just to mention the main steps: "using the PMI technique, once the
functional analysis is completed, CSFs must be identified to ensure the overall
stakeholder needs, or goal will be attained. Using a "functional
breakdown structure" (FBS) separates the need from the actual solution used
to fulfill this need." [2]
Boek: Proceedings of the 11th International Scientific and Practical Conference: Innovations, ICT Technologies and their Application in Education
ISBN:978-5-85897-503-8
Jaar van publicatie:2010
Trefwoorden:scheduling, Key Performance Indicators, industry standards, ISA-95