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Humanoid Robot Pepper at a Belgian Chocolate Shop

Boekbijdrage - Boekhoofdstuk Conferentiebijdrage

Humanoid robots hold potential to offer customer experience for bricks-and-mortar stores. Participants took part in a quiz on the topic chocolate in an experimental field study at »The Belgian Chocolate House» in Brussels airport in which a tablet kiosk and a Pepper robot were compared. The experiments showed that offering the quiz on a humanoid robot provided better results in terms of shopper impressions and behavior.
Boek: 13th Annual ACM/IEEE International Conference on Human Robot Interaction
Series: Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction - HRI '18
Pagina's: 373-373
Aantal pagina's: 1
ISBN:9781450356152
Jaar van publicatie:2018
Trefwoorden:field study, retail robots
  • VABB Id: c:vabb:465989
  • ORCID: /0000-0003-2851-5527/work/82965843
  • ORCID: /0000-0002-4343-1412/work/81489164
  • ORCID: /0000-0002-0941-8599/work/80829835
  • ORCID: /0000-0002-8003-8513/work/80761773
  • ORCID: /0000-0001-9860-7107/work/79911067
  • ORCID: /0000-0002-8570-6613/work/68879723
  • Scopus Id: 85045254472
  • DOI: https://doi.org/10.1145/3173386.3177535
  • Institutional Repository URL: https://dl.acm.org/citation.cfm?id=3177535
  • WoS Id: 000627112200177
BOF-keylabel:ja
IOF-keylabel:ja
Auteurs:Regional
Toegankelijkheid:Open