< Terug naar vorige pagina

Publicatie

Equal access to health information : evaluating the use of a multilingual website in face-to-face consultations = Igualdad de acceso a la información sanitaria : evaluación del uso de un sitio web multilingüe en las consultas presenciales

Tijdschriftbijdrage - Tijdschriftartikel

In a 21st century superdiverse world, public service providers increasingly resort to technologies facilitating face-to-face consultations. In this paper, we evaluate the use and efficiency of a multilingual website in 11 video-recorded consultations of HIV/STI counselling. We address three central research questions: (i) How is the multilingual website embedded (or not) in the consultations? (ii) For what particular communicative purposes? (iii) How are the interactional routines shaped by the use of the multilingual website? The results show that the website is most efficient in consultations characterized by high levels of institution-specific arrangements of talk enabling varying tasks, e.g. announcing the taking of a HIV test, asking the patient’s consent for taking a HIV test, exploring sexual risk behaviours and infections, empowering the patient in the search for reliable information on sexual health related topics.
Tijdschrift: FITISPOS INTERNATIONAL JOURNAL
ISSN: 2341-3778
Issue: 1
Volume: 6
Pagina's: 78 - 90
Jaar van publicatie:2019
Toegankelijkheid:Open