Projects
Water Management - Water Management through Smart Leak Detection in Non-Residential Buildings Ghent University
The objective of this IOF StarTT project is to prepare for the creation of a spin-off. The mission of the project team is to make a significant contribution to water and energy savings due to leak detection in water systems in buildings.
The ambition is for the spin-off to be: “A European expertise driven company that markets water leakage detection technology and provides case specific knowledge through consultancy on leak detection ...
Policy Research Centre Sustainable Materials Management (SuMMa): The global and European context of the transition towards sustainable materials management. KU Leuven
Hospital operations management in the era of data: Patient-centered models and policies. KU Leuven
One of the main objectives of this doctoral dissertation is to provide insights on how to improve operating room (OR) planning. These insights are derived from real data with the help of data science and simulation modeling techniques. In our models we aim to increase the number of patients that are served within the medically advised time interval, while taking into account the performance measures that are important for the other ...
Sabbatical Yves Van Vaerenbergh: Customer Experience Management: Extension from a customer perspective toward candidate, employee, and organizational perspectives KU Leuven
The first objective of the sabbatical is to complete a number of ongoing research projects and turn them into publications, including: - The impact of the customer experience on employer attractiveness (target: Academy of Management Journal, ABS 4*) - A meta-analysis of employee customer service performance (target: Journal of Marketing, ABS 4*) - Impact of customer misconduct on frontline employees: A meta-analysis (target: Journal of the ...