Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision KU Leuven
Today public authorities need to provide better services with fewer resources. Citizens require accessible, user-friendly, personalised, and integrated public services that match their needs and circumstances. At the same time, trust in the public sector deteriorates. We argue the solution rests in enhancing existing relevant EU work (on policies, models, frameworks, roadmaps etc) by adopting best research and practice (e.g. in public service ...