EM-POLITE: How to get the most out of your e-mail? An experimental study exploring the impact of im/politeness, social status and gender on our responses to e-mail communication. Ghent University
In the current context of globalization, a significant part of our daily
communication happens online, and the first communicative
exchange creating a new relationship often occurs via e-mail. E-mails
are widely used because of their speed and efficiency, but they lack
information available face-to-face, such as intonation, facial
expressions, gestures. This makes it challenging to adapt our e-mails
to our ...