Publications
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When public services fail: A research agenda on public service failure KU Leuven
Purpose This paper reviews the literature on public service failure and develops a research agenda for studying public service failure alongside private service failure. The general services management literature has devoted relatively little attention to public services, whereas developments in the private service management literature have not reached public management. Design/methodology/approach This is a conceptual paper, drawing on the ...
Market-Type Mechanisms and Public Service Equity: A Review of Experiences in European Public Services KU Leuven
In seeking to benefit from the competitive pressures exerted through marketization,governments have hoped to gain improvements in public service efficiency. Yet, concerns remain about the effects of marketization on how equitably public services are provided. We consider evidence about the relationship between the introduction of market-type mechanisms in the European public sector and the efficiency and equity of service provision. Our analysis ...
Withdrawal from the public employment service by young unemployed: a matter of non-take-up or of non-compliance? How non-profit social work initiatives may inspire public services KU Leuven
In their effort to increase labour market participation, several EU welfare states are currently confronted with the problem of an ‘off-register NEET generation’, that is, a significant group of unemployed youngsters who do not register with the public employment service (PES) or withdraw early. Their behaviour is puzzling as they risk a penalty in the form of a reduction or a loss of benefits. Combining insights from non-compliance theory and ...
Public service audiovisual media services on the test bed: Flanders Vrije Universiteit Brussel
Assessing equity of service delivery: a comparative analysis of measures of accessibility to public services Ghent University
A targeted public: public services in fifteenth-century Ghent and Bruges KU Leuven Ghent University University of Antwerp
Though the phrase 'public services' is a nineteenth-century invention, which was supported by a developed rhetoric of political economy, this article shows that the concept, practice and supply of such services could also be found in the medieval city. It specifically studies three areas of urban service provision: jurisprudence and legal security, infrastructure and finally health care and poor relief. Although the available sources tend to ...
A targeted public: public services in fifteenth-century Ghent and Bruges Vrije Universiteit Brussel
Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia KU Leuven
This paper analyses citizen motives for not using electronic government services. Using qualitative interviews among users of Citizens´ Service Centers in Latvia, this paper analyses the motives of citizens not to use electronic government services but to rely on non-electronic equivalents or on in-person assistance. It expands the literature on e-commerce and e-government through an explicit focus on non-adoption rather than adoption. Findings ...