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Service quality and loyalty behavior in professional business services: an operations based perspective to effective service management Ghent University
This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality ...
Care pathways and operations management in the organisation of ophthalmic care KU Leuven
Rationale Care Pathways (CP) and Lean Management (LM) are two approaches for streamlining care processes that have their roots in industry. CP derived from the critical path method. The European Pathway Association defines a CP as a complex intervention for the mutual decision-making and organisation of care for a well-defined group of patients during a well-defined ...
Hospital operations management in the era of data: Patient-centered models and policies. KU Leuven
One of the main objectives of this doctoral dissertation is to provide insights on how to improve operating room (OR) planning. These insights are derived from real data with the help of data science and simulation modeling techniques. In our models we aim to increase the number of patients that are served within the medically advised time interval, while taking into account the performance measures that are important for the other stakeholders ...
Challenges in Applying International Humanitarian Law in Crisis Management Operations Conducted by the EU KU Leuven
This contribution addresses three points. First, when does international humanitarian law apply to EU-led crisis management operations (I)? This section will be rather short. Second, what is the applicable law when international humanitarian law does not apply (II)? Third, what are the issues and challenges when international humanitarian law does apply (III)? Section I explains why this contribution will go beyond international humanitarian ...
Blended learning in project management: an overview of the operations research & scheduling group Ghent University
In this manuscript, an overview is given of the activities done at the Operations Research and Scheduling (OR&S) research group of the faculty of Economics and Business Administration of Ghent University. Unlike the book published by Vanhoucke (2013a) that gives a summary of all academic and professional activities done in the field of Project Management in collaboration with the OR&S group, the focus of the current manuscript lies on ...
Bridging operational, strategic and project management information systems for tactical management information provision Ghent University
The evaluation of the food safety management system of a hospital food service operation towards L. monocytogenes Ghent University
Introduction : During the last 15-20 years there has been an increasing concern world-wide about L. monocytogenes and its implications for food safety. Listeriosis is lately associated with elderly people and those persons who are immune-compromised by medications or illness such as frequently encountered in hospital settings. Consequently, the occurrence, spread, growth and survival of L. monocytogenes in foods and the food environment of ...