Improving the service innovation performance through capability management in service innovation networks: a longitudinal study in the healthcare industry Ghent University
To achieve competitive advantage in a service-centered economy, firms increasingly engage
networks of customers, suppliers, governments, and other stakeholders in service innovation
processes. These service innovation networks (SINs) can even address complex service problems,
such as challenges in an aging society. Illustrative are smart home technologies coupled with care
packages from nearby nursing ...