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Researcher
Sofie Decock
- Keywords:travel literature, klachten, gender-inclusive language, webcare
- Disciplines:Discourse studies, Pragmatics, Dutch language, English language, German language, Psycholinguistics and neurolinguistics, Sociolinguistics, French language
Affiliations
- Department of Translation, Interpreting and Communication (Department)
Member
From1 Oct 2013 → Today - Department of Literary Studies (Department)
Member
From1 Jan 2011 → 30 Sep 2013 - Department of German (Department)
Member
From1 Oct 2005 → 30 Sep 2009
Projects
1 - 4 of 4
- Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in Dutch, French and NorwegianFrom1 Jan 2023 → TodayFunding: FWO research project (including WEAVE projects)
- EM-POLITE: How to get the most out of your e-mail? An experimental study exploring the impact of im/politeness, social status and gender on our responses to e-mail communication.From1 Oct 2019 → 30 Sep 2022Funding: BOF - postdoctoral mandates
- Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social mediaFrom1 Oct 2018 → 30 Sep 2022Funding: BOF - Doctoral projects
- The effect of linguistic wrapping on customer outcomes. A closer look at interpersonal strategies in German and UK B2C complaint management.From1 Jan 2017 → 31 Oct 2021Funding: BOF - Doctoral projects
Publications
1 - 10 of 55
- Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches(2024)
Authors: Nicolas Ruytenbeek, Sofie Decock
Pages: 3 - 17 - The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach(2023)
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Pages: 87 - 122 - The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization(2023)
Authors: Rebecca Van Herck, Sofie Decock, Bernard De Clerck, Liselot Hudders
Pages: 1220 - 1266 - 'Bitte entschuldigen Sie das späte Antwort' : in hoeverre worden conventionele uitdrukkingen met fouten in zakelijke e-mails als U+2018fit for purposeU+2019 beschouwd?(2022)
Authors: Griet Boone, Sofie Decock, Nicolas Ruytenbeek
Number of pages: 1 - Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal(2022)
Authors: Sofie Decock, Sarah Van Hoof
Pages: 5 - 11 - Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation(2022)
Authors: Sofie Decock
- The message is clear : an L1 business perspective on non-target-like formulaic expressions in L2 German(2022)
Authors: Griet Boone, Nicolas Ruytenbeek, Sofie Decock
Pages: 571 - 595 - Reactions to Brexit in images : a multimodal content analysis of shared visual content on Flickr(2021)
Authors: Catherine Bouko, July De Wilde, Sofie Decock, Orphée De Clercq, Valentina Manchia, David Garcia
Pages: 4 - 33 - 'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy(2020)
Authors: Rebecca Van Herck, Sofie Decock, Bernard De Clerck
- What makes a complaint im/polite? An experimental study of the influence of verbal modification on affective responses to online complaints(2019)
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Pages: 64 - 65