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Making the Business IT Alignment Evaluation Models Accessible: A Revisit of Luftman’s Strategic Alignment Maturity Model and a Guide Towards Its Operationalization and Applicability Within Organizations

Book Contribution - Chapter

The outbreak of the COVID-19 pandemic has been forcing organizations to search for the provision of uninterrupted modes of operation for both their internal workers and external stakeholders. Basically, enterprises had to enter in an overextended state of organizational agility by swiftly revisiting their business strategies, offerings, and services; simultaneously, the time to assess the procurement of new IT solutions that could support their new state of doing business had to be reduced significantly. This continuous process to ascertain the long-term sustenance of the organization by means of matching the business with proper IT strategies and configurations is known as the Business IT Alignment (BITA). Despite the plethora of academic studies addressing the topic of BITA, to this day, the theoretical concocting of such studies makes it difficult for organizations to find a way to operationalize them. Additionally, the existence of many alignment evaluation frameworks seems to be countered by their offering of a series of complicated assessment procedures that are difficult to be implemented. Thereby, organizations are forced to create and use ad-hoc assessment methods for their BITA analysis. For this reason, we perform an exploratory case study negotiating the conduct of in-depth semi-structured interviews within three companies operating in Belgium, to investigate the need for an operationalized version of the alignment-measuring model, created by Luftman. The development of a methodology for an operationalized version of such a model could facilitate the swift determinization of the overall strategic alignment maturity level for every organization, regardless of their size, location, context or business domain.
Book: COVID-19 Challenges to University Information Technology Governance
Pages: 147 - 178
Number of pages: 32
Publication year:2022