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Investigating IT governance through the Viable System Model

Journal Contribution - Journal Article

This paper investigates IT governance through the Viable System Model (VSM). We make a theoretical contribution by discussing why IT governance can continue to achieve its purpose of creating and preserving IT business value. Additionally, we demonstrate how the VSM can be used as a lens to describe and diagnose IT governance from a practical perspective, offering insights in how complexity can be unfolded and how complexity engineering takes place to handle changing complexity.
Journal: Information systems management
ISSN: 1058-0530
Volume: 36
Pages: 168 - 192
Publication year:2019