An analysis of failure in a government-to-government e-government context via the Updated Delone and McLean model

© 2015 by Taylor & Francis Group, LLC. Implementation of e–government systems lags behind policy ambitions, and rhetoric of reform. Failure is omnipresent. In the context of information systems (IS), failure can be defined as an implemented system not meeting the user expectations (Ewusi–Mensah, 2003). In order to ensure future e–government system success, it might be useful for IS managers to assess failure, and base action on these assessments. One way to do so is by using the Updated Delone and McLean (D&M) model. This model has been widely investigated in the private sector, and a few studies have used it to assess government–to–government (G2G) e–government systems. This chapter aims to contribute to this research gap.

ISBN:978-1-4822-3930-0

Publication year:2015

Accessibility:Closed