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Project

The role and impact of the employment consultant in the (new) guidance and mediation model: an analysis of the implementation, the determinants at meso and micro level and the outcomes with jobseekers.

The role, function and tasks of the employment consultant in the Public Employment Service in Flanders is changing as a result of the digitization of the employment services and the increasing empowerment of jobseekers. Typical of the new guidance model 'Everyone a counselor' is that the mediators and consultants get more discretionary room, that they are controlled at a more decentralised level and that they get additional tasks of follow up and control, tasks which before were undertaken bij the National Employment Office at federal level. The main research question is whether the results of guidance and mediation are being affected by individual characteristics of the mediator (micro level) and by characteristics in his/her immediate environment (meso level). This implementation research consists of a qualitative research design, a websurvey with mediators and a telephone survey with jobseekers. The goal is to investigate the variants of mediator's activation and interaction styles and how these styles may explain, among other factors, jobseeker's behavioural responses to policy.
Date:1 Jul 2015 →  30 Jun 2017
Keywords:job counselor, jobseeker, implementation research, public employment service, theme_labourmarket
Disciplines:Sociology of organisations and occupations