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Project

Predicting customer lifetime value based on the financial lifecycle stages

Customer retention is no guarantee for profits. This project focuses on "lifetime value" - that integrates profits (value) and retention (lifetime). This project also aims at measuring the impact of different lifecycle stages on lifetime value since previous research demonstraated that customers' needs, preferences and behavior may strongly depend on a particular stage, as well as the transition to another stage.

Date:1 Oct 2007 →  30 Sep 2011
Keywords:customer relationship management, customer value, lifecycle stages
Disciplines:Tourism, Economic history, Marketing, Macroeconomics and monetary economics, Microeconomics, Applied economics