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Publication

Customer defection due to service elimination and post-elimination customer behavior: An empirical investigation in telecommunications

Journal Contribution - Journal Article

Journal: International Journal of Research in Marketing

ISSN: 0167-8116

Issue: 4

Volume: 38

Pages: 915 - 934

Publication year:2021

Institutional Repository URL: https://lirias.kuleuven.be/3702452
DOI: https://doi.org/10.1016/j.ijresmar.2021.03.003