ACV The impact of digitization

This research is dedicated to the impact of digitisation, new technologies and innovation in the public services sector in Belgium. The digitisation of the economy and of society have far-reaching consequences for all sectors, including the public sector. Three questions are central to this research: (1) what is the impact of digitisation on the services provided by the public sector, (2) what is the impact of digitisation on those working in the public sector (both in terms of volume and quality of work), and (3) how can trade unions respond to these changes and what is the role of social consultation in this respect. This research is based on an extensive literature review and focus groups discussions with employees from various branches of the public sector (including administration, police, defence, care, etc.). This study is carried out on behalf of ACV Public Services and in collaboration with HEC-LENTIC.