Augmenting the Radio Experience by Enhancing Interactions between Radio Editors and Listeners

© 2018 Copyright is held by the owner/author(s). Radio has a long history of being a one-way communication channel from radio station to listener. Recent technological advancements, such as online radio, enable the listener to interact more easily with radio stations, potentially augmenting the overall radio experience of the listener. In turn, the editorial teams of radio stations are challenged with the streams of incoming messages. In this paper, we report on the results of an initial, exploratory co-design process that aimed at mapping needs and values of both end-users, i.e. listeners and radio editors towards interaction. Specifically, we organized 6 co-design workshops at radio stations of 3 different countries. Results demonstrate how needs of both type of end-users overlap. The paper is concluded with 5 general points of attention, i.e. relevant feedback, co-creation of content, personal services, content on demand and being part of a community, which form the basis for the continuation of our work.

ISBN:9781450351157

Publication year:2018