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Publication

Designing service interfaces for customer engagement in the creation of value

Book Contribution - Chapter

Book: Customer experience management : enhancing experience and value through service management

Pages: 73 - 97

ISBN:9781465241078

Publication year:2014

VABB Id: c:vabb:393468
Handle: http://hdl.handle.net/1854/LU-4420422

Accessibility:Closed