Publication

Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?

Journal: MANAGING SERVICE QUALITY

ISSN: 0960-4529

Issue: 1

Volume: 24

Pages: 45 - 62

Publication year:2014

BOF-keylabel:yes

IOF-keylabel:yes

BOF-publication weight:0.1

CSS-citation score:1

Authors:National

Authors from:Higher Education

Accessibility:Closed