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Researcher
Yves Van Vaerenbergh
- Disciplines:Business administration and accounting, Management
Affiliations
- Department of Innovation, Entrepreneurship and Service Management (Department)
Member
From20 Aug 2008 → 30 Sep 2018 - Department of Marketing (Department)
Member
From1 Dec 2007 → 30 Sep 2016
Publications
1 - 10 of 34
- Consumers' Willingness to communicate in a second language : communicating in service settings(2014)
Authors: Jonas Bruneel, Yves Van Vaerenbergh, Christian Grönroos
Pages: 950 - 966 - Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?(2014)
Authors: Yves Van Vaerenbergh, Arne De Keyser, Ranaweera Chatura, Sigala Marianna
Pages: 45 - 62 - A meta-analysis of relationships linking service failure attributions to customer outcomes(2014)
Authors: Yves Van Vaerenbergh, Chiara Orsingher
Pages: 381 - 398 - Examining the relationship between language divergence and word-of-mouth intentions(2014)
Authors: Yves Van Vaerenbergh, Jonas Holmqvist
Pages: 1601 - 1608 - Response styles in survey research: a literature review of antecedents, consequences, and remedies(2013)
Authors: Yves Van Vaerenbergh, Troy Thomas
Pages: 195 - 217 - The language backfire effect: should service providers always serve customers in their strongest language?(2013)
Authors: Jonas Holmqvist, Yves Van Vaerenbergh, Micael Dahlèn
Number of pages: 1 - Speak my language if you want my money : service language's influence on consumer tipping behavior(2013)
Authors: Yves Van Vaerenbergh, Jonas Holmqvist
Pages: 1276 - 1292 - The language backfire effect: do customers always prefer to be served in their strongest language?(2013)
Authors: Jonas Holmqvist, Yves Van Vaerenbergh, Micael Dahlèn
Number of pages: 1 - Service recovery's impact on customers next-in-line(2013)
Authors: Yves Van Vaerenbergh
Pages: 495 - 512 - Consumer willingness to communicate in a second language: communicating in service settings(2013)
Authors: Jonas Holmqvist, Yves Van Vaerenbergh, Christian Grönroos
Number of pages: 1