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Researcher
Annelies Costers
- Disciplines:Management
Affiliations
- Department of Marketing (main work address Leuven) (Research unit)
Member
From1 Jan 2021 → 14 Jan 2021 - Department of Marketing (main work address Brussels) (Research unit)
Member
From1 Jul 2016 → 30 Jun 2022 - Department of Work and Organisation Studies (main work address Brussels) (Research unit)
Member
From20 Oct 2014 → Today
Projects
1 - 1 of 1
- What if you could pay what you want for this research project? Understanding the key succes factors of participative pricing strategies.From1 Oct 2014 → 31 Dec 2020Funding: FWO Strategic Basic Research Grant
Publications
1 - 6 of 6
- From third party to significant other for service encounters: a systematic review on third-party roles and their implications(2020)
Authors: Annelies Costers, Bieke Henkens
Pages: 533 - 559 - There is no such thing as a free lunch: A service perspective on Pay What You Want pricing.(2020)
Authors: Annelies Costers, Yves Van Vaerenbergh, Anja Van den Broeck
- How to boost frontline employee service recovery performance: the role of cultural intelligence(2019)
Authors: Annelies Costers, Yves Van Vaerenbergh, Anja Van den Broeck
Pages: 581 - 602 - Customer Participation in Service Recovery: A Meta-Analysis(2018)
Authors: Yves Van Vaerenbergh, Simon Hazée, Annelies Costers
Pages: 465 - 483 - Customer Participation in Service Recovery: A Meta-Analysis(2018)
Authors: Yves Van Vaerenbergh, Simon Hazée, Annelies Costers
Pages: 465 - 483 - Mr. Nice Guy or Politician? Examining the Effects of Customer Stewardship and Political Skill on Employees’ Service Recovery Performance(2015)
Authors: Yves Van Vaerenbergh, Annelies Costers, Anja Van den Broeck
Pages: 1 - 7